We’re here to help!
We understand that you might have questions from time to time, that’s why we put together this helpful list of our most commonly asked questions.

If you still can’t find the answer you’re looking for then just drop us a quick message and we’ll get back to you asap.

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Frequently Asked Questions

I’ve forgotten my password
How can I place an order?
How do I pay for my order?
How far ahead can I order and pay for meals?
When is the latest I can order a meal?
How can I amend my children’s details?
How can I cancel a meal?
Cancellations can be processed providing they are actioned over 48 hours before the meal is scheduled to be delivered. To cancel a meal select ‘Orders’ on your dashboard (upper left area of screen) in the ‘My Account’ area. Now select ‘View’ next to your latest order. Choose the meal/s that are no longer required, remembering to cancel the dessert option also. Where you have paid for the meal refunds can be arranged – see ‘How do I get a refund?’ section.
How do I get a refund?
What do you serve with Jacket Potatoes/Option 3?
How much of your food is homemade?
My child has food allergies, can I still order a school meal for them?
Do you serve anything extra that isn’t listed on the menu?