Website Privacy Policy

Introduction

Red Hen Cookery Ltd are committed to safeguarding your privacy. Contact us at info@redhencookery.co.uk if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the processing of your Personal Data as described in this Privacy Policy.

This privacy policy describes how we collect and use personal information about you as a Parent/Carer (“Parents/Carers”) and about your Child or Children (“Child/Children”) (known collectively as “You” or “Your”), in accordance with the General Data Protection Regulation (GDPR).

By providing us with your/your Child’s data, you warrant to us that you are over 16 years of age.

Red Hen Cookery Ltd is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

Definitions used in this Policy
Data protection principles we follow
What rights you have regarding your Personal Data
What Personal Data we gather about you
How we use your Personal Data
Who else has access to your Personal Data
How we secure your data
Information about cookies
Third-party links
Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being processed.
Child – a natural person under 16 years of age.
We/us (either capitalised or not) – Red Hen Cookery Ltd.

Data Protection Principles

We promise to follow the following data protection principles:

Processing is lawful, fair, transparent. Our processing activities have lawful grounds. We always consider your rights before processing Personal Data. We will provide you information regarding processing upon request.
Processing is limited to the purpose. Our processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right withdraw any given consent for processing of your Personal Data.

Data we gather

We do not collect any Special Category Data about you. Special Category Data is Data such as your race, ethnic origin, religion, health information and sexual orientation.

We do not carry out automated decision making or any type of automated profiling.

We may process your Personal Data without your knowledge or consent if we are legally obliged to do so.

The types of Data we gather is as follows:

Data about Children

We will collect, store, and use the following categories of personal information about Children:

Name
School attending
School year group
Allergies
Free school meals entitlement

Data about Parents/Carers

Full name
Billing address
Contact number
Email address

Communication Data

Communication Data includes any communications you send to us (i.e. through a form on our website, by email, text, social media or any other communication that you send to us). Data processed might include your e-mail address, name, postal address etc – mainly information that is necessary for communicating with you or to enhance your customer experience with us.

Customer Data

Customer Data includes Data relating to any purchases of products such as your name, your Child’s name, your Child’s school, your Child’s year group, your email address, your contact number, your billing address and purchase history.

Technical Data

Technical Data includes Data about your use of our website such as your IP address, details about your browser, the type of device you use to access our website, your login history, length of visit to pages on our website, etc. We gather this Data from Google Analytics and from our security software. Technical Data also includes information that is automatically stored by cookies and other session tools. When you use our services or look at the contents of our website, your activities may be logged.

User Data

User Data includes Data about how you use our website, together with any Data that you post for publication on our website in the form of a comment or review.

Comment Data

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data from our partners

We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly available Data

We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

Provide our service to you. This includes for example registering your account; fulfilling Children’s school meal orders;communicating with you in relation to your school meal orders; communicating and interacting with you; and notifying you of changes to any services.
Enhance your customer experience.
Fulfil an obligation under law or contract.

We use your Personal Data on legitimate lawful grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we process your Personal Data for the following purposes:

To identify you.
To allow your Child’s school to determine which meals your Child has ordered.
To provide you a service or to send/offer you a product.
To communicate either for sales or invoicing.

On the ground of legitimate interest, we process your Personal Data for the following purposes:

To reply to communications sent to us.
To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided.
To enable us to properly administer our website and our business.
To grow our business.
To conduct questionnaires concerning client satisfaction.
To keep records.
To help us to decide our marketing strategy.
To establish, pursue or defend legal claims.

As long as you have not informed us otherwise, we consider offering you products or services that are similar to or the same as your purchasing history/browsing behaviour to be our legitimate interest.

We process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We won’t retain your Personal Data for longer than necessary to fulfil the purpose(s) we collected it for. We save your billing information and other information gathered about you and your Child for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 10 years.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

The link between purposes, context and nature of Personal Data is suitable for further processing;
The further processing would not harm your interests; and
There would be appropriate safeguard for processing.

We will inform you of any further processing and purposes.

We will never share your Personal Data with any third party for their own marketing purposes.

You can unsubscribe from our marketing communications at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@redhencookery.co.uk.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, etc.

Who else can access your/your Child’s Personal Data

We do not share Personal Data with strangers. Personal Data about you and your Child is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.

Some of our third party service providers are based outside of the EEA (in the US for example) so on some occasions, your Personal Data is transferred outside of the EEA in order to be processed.

Whenever we transfer your Personal Data out of the EEA, we ensure at least one of the following safeguards is in place:

We only transfer your Personal Data to countries that the European Commission have approved as providing an adequate level of protection for personal data; or
We may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
We use US-based providers that are part of EU-US Privacy Shield

Who we share your Data with

Our processing partners:

Giraffical – as our website developer and website host. Their Privacy Policy can be found at https://giraffical.co.uk/privacy-policy/.
Alberon – as our website developer. Their Privacy Policy can be found at https://www.alberon.co.uk/privacy.
Mailchimp – as our email marketing software provider. Their Privacy Policy can be found at https://mailchimp.com/legal/privacy/.
Amazon S3 – our cloud storage provider for website backups. Their Privacy Policy can be found at https://aws.amazon.com/privacy/.

Our business partners:

Abberley Parochial Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Callow End CE Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Grimley & Holt Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Hallow C of E Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Madresfield C of E Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be found here.
Malvern Parish C of E Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be found here.
Our Lady Queen of Peace Catholic Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Powick Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Rushwick Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
St George’s Catholic Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.
Whittington C of E Primary School. Your Child’s Personal Data will only be accessed by this School if your Child attends here. Their Privacy Notice can be downloaded here.

We may also have to share your Personal Data with professional advisers such as accountants, bookkeepers, solicitors, bankers or insurers; IT service providers; and Government bodies that require us to report processing activities.

A QR code image is generated for users that set up two-factor authentication for this site. This image is generated using Google Chart’s API. As part of generating this image, your username is sent to the API. For details about Google Chart’s privacy policy, please see Security and Privacy in Charts.

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

We use a third-party service to manage administrative tasks. If you leave a comment, submit personal information via a contact form, or otherwise exchange personal details with us, it is possible that we may use this service to manage that data. Please visit the iThemes Privacy Policy for more information regarding the way they handle their data.

We only allow third parties to process your Personal Data for specified purposes in accordance with our instructions and we only work with processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe:

We use safe protocols for communication and transferring data (such as HTTPS).
We monitor our systems for possible vulnerabilities and attacks.
We use a firewall.
We use strong passwords for all accounts where Personal Data can be accessed.
We use anonymising and pseudonymising where suitable.
We use Amazon S3 to store backups of our website securely.

Even though we try our best, we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only Red Hen Cookery Ltd can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics cookies – these cookies are used to track the use and performance of our website and services
Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

For further information about Cookies and how we use them, please review our Cookie Policy.

Third-party links

This website may include links to third-party plug-ins, websites and applications. By clicking on those links or enabling those connections, you may allow third parties to collect or share Data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, please do read the privacy policy of the websites you visit.

In addition to this, articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Contact Information

Our contact details

Full name of legal entity: Red Hen Cookery Ltd

Email address: info@redhencookery.co.uk

Registered office: Oak House Rear, Bromyard Road, St John’s, Worcestershire, WR2 5HN

Supervisory Authority

ICO – ico.org

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy.

Last modification was made 17th January 2022.